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Customer Satisfaction

The Accreditation Body of Serbia (ATS) is committed to effective delivery of its service that will be valued by the customers. In order to achieve this, we need your help. We appreciate your endeavours to share with us any positive feedback, suggestions, complaints or appeals in order to upgrade our communication and services we deliver. Therefore, if you have any suggestions for improvements, please email us at office@ats.rs at all times.

Moreover, once a year ATS conducts a customer satisfaction survey in keeping with the procedure entitled Identification of Needs and Assessment of the ATS Client Satisfaction and Upgrade of the Management System, ATS-PR09 for the purpose of mutual systematic and permanent development of quality.

The Serbian version of the Questionnaire for Identification of Needs and Assessment of the ATS Client Satisfaction ATS-PR09-O01 can be completed on-line, while the results of the ATS client satisfaction survey can be found in the latest ATS Annual Report.

Should you have any queries related to completion of this questionnaire, please contact us at:

Phone: +381 11 314 86 80
Fax: +381 11 313 03 74
or e-mail: office@ats.rs

Furthermore, ATS commenced, with the aim of gathering information related to performed assessments, with the activities aiming at the upgrade of the work of the ATS assessment teams and enhancement of their efficiency, and harmonisation of assessors’ stands when performing assessments. With that end in view ATS will use a special form (Evaluation of the Performed Assessment, ATS-PR09-O02).

If you wish to express your satisfaction or even dissatisfaction, and propose improvement measures, you will need to complete the form immediately after the assessment or after the accreditation procedure has been finalised and send it to ATS to the address listed in the form. Completion of the form is voluntary.

ATS would like to take this opportunity to thank you in advance for any information, suggestion, proposal or opinion you decide to send us.